Careers & Openings

Working with us offers so much more than just ‘a job’.  It can be your start in a career of care and support that offers good opportunities for personal development and fulfilment.

We provide excellent learning and development opportunities, enabling you to grow your career at a pace that suits you. 

Desktop Support Engineer

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.

A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.

He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.

Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.

 

Responsibilities

  • Address customer complaints regarding hardware, software and networking

  • installing applications and computer peripherals

  • Conduct remote troubleshooting

  • Test alternative pathways until you resolve an issue

  • Record technical issues and solutions in logs

  • Direct unresolved issues to the next level of support personnel

  • Follow up with clients to ensure their systems are functional

  • Report customer feedback and potential product requests

  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

  • Hands-on experience with Windows environment.

  • Working knowledge of office automation products and computer peripherals, like printers and scanners

  • Knowledge of network security practices and anti-virus programs

  • Ability to perform remote troubleshooting and provide clear instructions

  • Excellent problem-solving and multitasking skills

  • Customer-oriented attitude

  • Traveling to the client’s location

 © 2020 Vindex Infotech. All Rights Reserved.

Our presence : India I Saudi Arabia I Oman

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Reach US

Vindex Infotech Pvt. Ltd.

701, Raheja Arcade

Sector-11, CBD Belapur

Navi Mumbai - 400614

Maharashtra, India

Phone : +91 22 42107416 , +91 73046 41022

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© 2020 Vindex Infotech. All Rights Reserved.

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